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Measurement

Key performance indicator

Plain-English definition

A deliberately chosen measurement used to judge progress towards an objective.

In plain English

A deliberately chosen measurement used to judge progress towards an objective.

Why it matters

This instrument can help answer a focused measurement question when it is connected to a real objective and read alongside relevant context.

Example

A small organisation records this signal for a defined page and period, then compares it with related instruments before deciding whether to investigate a change.

Common misunderstanding

A KPI should connect to a decision and goal. Supporting metrics can explain it, but more metrics do not automatically improve decisions.